FAQ

1How to update Global Address Book in Microsoft Outlook 2007
1) Click on Tools , and find the Send/Receive and then choose Download Address Book from the list.

2) After clicked Download Address Book, then click button OK. Finish
2How to update Global Address Book in Microsoft Outlook 2010 and 2013
1) Click on SEND/RECEIVE , and find the Send/Receive Groups and then choose Download Address Book from the list.

2) After clicked Download Address Book, then click button OK. Finish
3How to update Signature in Outlook 2010
1) Click on Option and choose See all Options.

2) Click on word "settings", then choose mail.

3) Fill in the details needed in "email signature" and select "Automatically include my signature on message I send". Lastly click "save".
4How to update Signature in Outlook 2013
1) Click at the setting symbols and choose Option.

2) Click on the word "settings", then choose mail.

3) Fill in the details needed in "email signature" and select "Automatically include my signature on message I send". Lastly click "save".
5How to use Microsoft Outlook 2010
1) Below are the tutorial video on how to use Microsoft Outlook 2010.
6Can i save email from Outlook?
Yes you can, these are the steps:

1) Open your email
2) Click on the symbol (1), and then click Save As (2).


3) Save as type : Outlook Message Format -Unicode

4) Double confirm the sample email contains the header or not. Open the email, click the button as below:

5) Please make sure the Internet headers as below :

6) Open new email and attach the file as below :

7) 7. Lastly, the sample email looks like below :
7Guide to repair Outlook 1GovUC profile
The steps are followed :

1) Close Outlook and Lync application (if Lync/ Skype For Business is running) - To close Lync application, right-click the icon at the bottom-right of desktop, and click Exit


2) Open Control Panel > Mail > Email Accounts

3) Highlight user account profile, and click Repair

4) Change E-mail Address to 1GovUC account (eg. user.agensi@1govuc.gov.my)


5) Click Next and Finish.

6) Reopen Outlook, ensure Outlook status is connected.
7) If the Outlook status is Working Offline, go to Send / Receive tab, and click Work Offline.

8) Outlook will be online and will start updating the mailbox content.
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